FAQs

Staunton River Vet Clinic FAQs

There is no question too big or too small for our veterinary team. Below are some answers to our most common questions.

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Logistical Questions:

Where are you located?

1037 Lipscomb Rd.
Moneta, VA 24121
We are located off of Rte 24 across from Staunton River Middle and High School.

What are your hours?

Monday – Friday: 8 AM – 5:30 PM
Saturday & Sunday: Closed

What types of pets do you see?

We provide care for dogs and cats. We can see your pets in our hospital.

What should I do if my pet is experiencing an emergency?

During our regular business hours, please call us at 540-297-1000 so we can be prepared when you arrive.

After hours, please contact Emergency Veterinary Services at 540-563-8575 (https://emergencyvetservices.net/).

How can I book an appointment?

Call our office during our regular business hours at (540) 297-1000.

Use our online appointment system by clicking the link below:
Book Appointment

What to do for after-hours emergencies?

Unfortunately, we do not take after-hours emergencies. We recommend calling Emergency Veterinary Services of Roanoke at 540-302-5965, Animal Emergency Critical Care of Lynchburg at 434-846-1504, or Shenandoah Veterinary Associates at 540-443-3020. If you’re unsure whether your pet’s situation is an emergency, we partner with VetTriage to help guide you. Through the “After Hours Support” section of our website, you can connect with a licensed veterinarian via live video chat for a small fee to assess your pet and help determine next steps.

Do I need an appointment?

Yes. While we offer same-day and drop-off options, we cannot treat walk-ins and still provide high quality care for the people who made appointments.

Veterinary Questions

What specific services do you offer?

Do you see other types of animals other than dogs and cats like birds or reptiles?

We do not. We recommend contacting Dr. Paul Stewart of Avian and Exotic Pet Clinic in Roanoke. His clinic can be reached at 540-989-4464.

Why does my pet need an annual exam to stay on his/her medications?

Just like people, your pet’s health should be evaluated once a year. This becomes even more important when they are on a medication for a medical condition. We want to make sure the medications are working well and not causing any other issues. Some medications require monitoring blood pressure or internal organ function through blood tests.

I only given flea and tick medication from May until October, is that ok?

We recommend flea and tick medication be used 12 months of the year. In this area of the country, we have at least one warm day every month. For the ticks that carry Lyme disease (the black-legged tick) it just has to be over 37 F to be out searching for an animal to bite. As for fleas, it has to be a bit warmer, but when it hits about 50 F those fleas are out biting. And once they are on your pet and come into your home, your home is typically a comfortable 70 F. That is perfect weather for a flea colony to make its home.

Do senior/geriatric pets need vaccines?

Yes! In fact, it is even more important in older dogs because their immune system can no longer fight disease as well. We of course evaluate every dog and cat’s health status before administering any vaccination, no matter what their age.

Can I get a copy of my pet’s medical records?

Yes. If you are moving or switching to another vet, we can send records electronically to that clinic so they can integrate the information easily. If you want records for your own use, we can do that as well. Just give us your email address. Be aware that it takes 1 business day for us to compile and send medical records. In case of an emergency, we can look up any information you need immediately. Please also understand that some records (such as original quality radiographs) are giant files that are too large to send by email. Those can be transferred to another vet clinic most easily by bringing in a USB drive for us to copy them onto.

Can I get my prescriptions through Chewy or another 3rd party online pharmacy?

Yes. We do have our own online pharmacy that we prefer to use. However, if you would like to use another one, we can give you a paper copy of your prescription to fill at any pharmacy you like. You will need to mail it to the pharmacy of your choice. We will not approve faxes sent from online pharmacies.

Do you make house calls?

Not at this time.

Fun FAQs

How does your team get through some of your difficult days?

We love to read, and many times reread, some of the positive and thankful notes that our clients send to us. These help us remember why we are in this business. A good dose of laughter helps as well.

Does it bother you when we bring our human children along? We feel like they are distracting to you!

Not at all! In fact we love seeing them being involved in their pet’s care.

What should I do if my pet has an accident in your lobby?

Just let our receptionist know and we will clean it up for you. And don’t be embarrassed, it happens all the time!